I started setting up his account and had problems with the internet page I was on. I never received an email telling me my trial account was active and was VERY surprised when I received an email saying that my seven day trial was done and that I was being charged. I have reached out to support via email and am quite dismayed to find that there is no phone number for support. I would like an immediate credit on my card.
у меня есть семейный сайт на MyHeritage, но я им не пользовалась с 30 аперя 2010. Я уже не помню ни свой логин, ни свою старую почту (что то типа firstname.lastname@example.org но ее сайт не находит и я не могу зайти). Потыкалась по сайту нашла статью как попытаться восстановить доступ. Выполняю то что там указано: найти свой сайт, скопировать ссылку, написать команде поддержки на форуме. Пришлось зарегистрироваться занова, что бы написать на форум.
Помогите, пожалуйста, восстановить доступ, для меня это очень важно! если нужно каким-то образом подтвердить что это именно мой сайт - готова ответить на любые вопросы))). Очень жду и буду признательна.
So I tranlsate this query from Russian to english.
But now I am LOST.
I am very happy day! I have a family web site at MyHeritаge, but I did not enjoy the all-chinese 30 2010. I already don't remember neither its pm, nor its old mail (that the type lаlаby@mаil.ru but its site is not found and I can't go). The site has been Потыкалась article as to try to restore access. It is my sad that there stated: to find your site, copy the link, write support team at the forum. Had to register занова that would write on the forum.
I would like to help this user-- but I cant get my head around the issue. Any one help here.
This website says basic membership is free and searching is free etc so I paid, and I am still on basic??
So I checked my email and it says...
This is a brief update that your 7-day free trial for an annual data subscription has started. You now have unlimited access to billions of historical records! Feel free to visit MyHeritage SuperSearch and search for your ancestors. At the end of the trial period, you will be charged US $74.99 (plus VAT if applicable) for one year of access. As of Feb 17 2015, you will be charged US $119.40 (plus VAT if applicable) annually to maintain your data subscription. You can review your subscriptions and take actions anytime on your Account > My Purchases page.
So it seems I am paying for data searches? and why so much mor expensive next year?
I would like to change my expired Premium account to Basic. If I understood well, we should fulfil the conditions for that and we are not planing to extend our family web right now, thus Basic membership is ok for us.
Due to personal and medical circumstances I have to give up my roles as owner and site manager of my family web site (Premium Plan). I want to transfer my site ownership to a cousin. I already “promoted” him to (second) site manager. He does not manage another website. I used the Family Tree Builder to create our family tree. What do we have to do to transfer the account with all responsibilities and authorities from me to him?
I have used your website before and I forgot which mails was my account mail, during time, I have changed e-mails or deleted some of them
now I am using this one and I have currently 2 family tree on your website which I have no way to access to, I have searched and added too many people on them and I dont have backups on those family trees
I wanna use my old family trees, How am I going to access them, if you can help me with this how am I going to merge these accounts into one family tree .
When I added people to my new tree your smart matching features showing me my 2 old accounts.
this is my old profile link that I dont have access
Har skaffat mig en Mac dator och jag undrar om jag kan fortsätta att jobba med mitt träd online? Hade en windows dator när jag skaffade abonnemanget. Kommer det att komma ett Mac program att ladda ner?
Hvornår kommer der en MyHeritage version til os som har mac-computere. Jeg ved at du kan rette online med har det bedre med at sidde og arbejde offline og så uploade filen. Det kan ved ikke være meningen at man skal til at finde et nyt program at arbejde i.