Each time I start a search I keep getting a pop/up saying my version of Adobe Reader is out of date and I need to download Version 6 Update 12. I have Version 9!!!

I have followed all instructions, downloaded this version, re/booted, faced the computer North, tapped it, kicked it, spoke soothingly in its ear and I still get this pop/up blocking any further use of the software. I've tried the support section and have heard nothing!!

Can anyone help please? 

Dear Anyone!

I see this has been a problem for many years. Has no one been able to sort this out yet? I have attached a PDF of my error message. It has a problem with Adobe Flash Player. I have not been able to get into my Family Tree for 3 weeks now. Please short of unsubscribing and deleting my family tree i really dont know what more i can do!

Regards

Cynthia 

Dear User,

If you are searching on MyHeritage Research; our Genealogy Search Engine; and you are receiving a pop up window, this is not Adobe Reader. Our Search Engine uses only Java Plug-in.

MyHeritage Research is currently available for the Internet Explorer browser only.We are working on making it available for all other browsers. In the meantime, please visit this page using Internet Explorer. 

Thank you.